Dispute Resolution Specialist - Contractor
Remote
Contracted
Mid Level
About DigniFi:
DigniFi is a mission-driven company whose Point-of-Sale financing solution helps 2,000+ partners increase revenue, drive accessory orders, and decrease deferred repairs. By partnering with dealerships and service centers, DigniFi offers financing products at the point of sale for consumers to finance auto repairs, service, parts, accessories, maintenance packages and more.
Our mission is to help auto dealers and service centers grow by offering their customers innovative, inclusive financing. Our vision is to make financing for the needs of daily life accessible and inclusive. Come join us on this exciting ride!
About the Role:
The Dispute Resolution Specialist - Contractor is responsible for managing and resolving credit disputes and complaints in accordance with regulatory standards and company policies. This role focuses on investigating and resolving issues related to credit reporting, customer disputes, and compliance while providing clear communication and documentation throughout the process. The Dispute Resolution Specialist will work cross-functionally with compliance, operations, and other relevant departments to ensure timely and accurate resolutions.
What You Will Do:
Who You Are:
Why You’ll Love Working at DigniFi:
Where You Will Work:
This position is remote.
Salary:
The hourly range for this position is $24 - $26/ hour. DigniFi compensation ranges are determined by role, level, and location. The salary range displayed in each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Please note, the base pay offered may vary within the range depending on a wide array of factors including but not limited to work location, job-related knowledge/skills, relevant education/training, and level of experience. Please note that the compensation details listed in postings reflect the base salary only, and do not include bonuses or benefits.
DigniFi is a mission-driven company whose Point-of-Sale financing solution helps 2,000+ partners increase revenue, drive accessory orders, and decrease deferred repairs. By partnering with dealerships and service centers, DigniFi offers financing products at the point of sale for consumers to finance auto repairs, service, parts, accessories, maintenance packages and more.
Our mission is to help auto dealers and service centers grow by offering their customers innovative, inclusive financing. Our vision is to make financing for the needs of daily life accessible and inclusive. Come join us on this exciting ride!
About the Role:
The Dispute Resolution Specialist - Contractor is responsible for managing and resolving credit disputes and complaints in accordance with regulatory standards and company policies. This role focuses on investigating and resolving issues related to credit reporting, customer disputes, and compliance while providing clear communication and documentation throughout the process. The Dispute Resolution Specialist will work cross-functionally with compliance, operations, and other relevant departments to ensure timely and accurate resolutions.
What You Will Do:
- Investigate and resolve customer disputes related to credit bureau reporting, including disputes escalated to the Compliance Department.
- Manage dispute responses with credit bureaus and ensure timely filing in accordance with regulatory standards.
- Serve as the primary point of contact for all complaint management, ensuring responses comply with company policies and regulatory requirements.
- Maintain accurate records of disputes, resolutions, and communications, providing detailed documentation for audits or internal reviews.
- Collaborate with the Compliance team to ensure dispute handling is in line with the Fair Credit Reporting Act (FCRA) and other regulatory obligations.
- Provide insights and recommendations for process improvements related to dispute and complaint management workflows.
- Communicate effectively with customers, loan advisors, and internal departments to resolve disputes while maintaining a high level of customer service.
- Escalate complex cases as needed and ensure resolution within designated timeframes.
- Track and report on dispute resolution trends and make recommendations to reduce recurring issues.
- Conduct root cause analysis on dispute trends and implement preventive measures.
- Stay current with regulatory requirements and industry standards concerning credit disputes and complaints.
- Additional duties may be assigned within the scope of the position.
Who You Are:
- Minimum of 2+ years of experience in loan servicing, collections, or dispute resolution.
- Strong knowledge of credit bureau reporting practices, including FCRA compliance.
- Excellent written and verbal communication skills, with the ability to explain complex issues to both customers and internal stakeholders.
- Proficient in dispute resolution tools and systems, including credit bureau reporting software (e.g., Metro 2).
- Strong analytical and problem-solving skills, with a focus on attention to detail.
- Ability to handle high volumes of disputes efficiently while maintaining accuracy.
- Demonstrated ability to work independently and within a team in a fast-paced environment.
- Proficiency with MS Office products, including Word and Excel.
- Experience in call centers or collections is preferred.
Why You’ll Love Working at DigniFi:
- High-growth opportunity with terrific upside potential.
- Founded to provide aid to people when they unexpectedly need help...responsible, respectful, and transparent access to a better financial future for our customers.
- Excellence-driven organization that values work/life balance.
- We’re a tight-knit team that values collaboration and genuinely loves working together.
- Ultimate workplace flexibility.
Where You Will Work:
This position is remote.
Salary:
The hourly range for this position is $24 - $26/ hour. DigniFi compensation ranges are determined by role, level, and location. The salary range displayed in each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Please note, the base pay offered may vary within the range depending on a wide array of factors including but not limited to work location, job-related knowledge/skills, relevant education/training, and level of experience. Please note that the compensation details listed in postings reflect the base salary only, and do not include bonuses or benefits.
Statement of Non-Discrimination:
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our company. Whether blatant or hidden, barriers to success have no place at DigniFi. We value a diverse workforce: people of color, women, and LGBTQIA+ individuals are strongly encouraged to apply.
DigniFi is not considering candidates who require visa sponsorship or visa transfer at this time.
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